Please review your order carefully. All products are custom and made to order. We are unable to offer refunds. Orders placed between the 1st and 15th of the month will be submitted to production on the 16th of the month. Orders placed between the 16th and the last day of the month will be submitted to production on the 1st of the following month. Production can take up to 3 weeks. All orders will be delivered to the Storm coach, Joe Early, when completed.